Refund policy
RETURN & REFUND POLICY
30-Day Return Window
You may request a return within 30 calendar days after your order is delivered.
Indoor Fit Check
You may carefully open the package and briefly try the cover indoors to check the fit.
To remain eligible for return, the product must be unwashed, clean, undamaged and returned in its original packaging. It must be free of pet hair, odors, stains, damage and signs of extended use.
Please do not use the cover during travel or for everyday use if you may need to return it.
How to Start a Return
Before sending anything back, email service@juin.store with:
• Your order number
• The product you wish to return
• The reason for the return
• Photos, if the item is damaged, defective or incorrect
We will provide the approved return address and return instructions. Please do not send a return to the address shown on the original shipping label or directly to a fulfillment center.
Returns sent without prior approval may be delayed or may not be eligible for a refund.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective or incorrect.
Original shipping charges are non-refundable. We recommend using a trackable shipping service because JUIN is not responsible for returned packages lost in transit.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, contact service@juin.store within 7 days of delivery. Include your order number and clear photos of the product and packaging.
After verification, JUIN will provide an appropriate solution, which may include a replacement, refund or prepaid return label.
Refunds
After the returned product arrives, we will inspect it and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.
Amazon Purchases
If you purchased your JUIN product on Amazon, delivery, return and refund requests should normally be submitted through Your Orders in your Amazon account.
For product fit, care or warranty assistance, you may still contact JUIN at service@juin.store.
Questions
For return questions, please contact: